Solve Your City Terms of Use

These Terms of Use are an agreement between you and Solve Your City LLC, which operates Solve Your City. By browsing adventures, creating an adventure, creating an account, joining through a private play link, or playing as a guest or signed-in player, you agree to these Terms, the Privacy Policy, and the Safety Agreement. The service is currently offered only in the United States.

Solve Your City provides story-driven outdoor adventures using maps, GPS, camera access, and Finder Mode. You are responsible for your surroundings, obeying laws and posted rules, and deciding whether conditions are safe. Never enter private or restricted property, cross barriers, drive while using the experience, or continue when conditions are unsafe.

You must be at least 13 years old to create an account or independently operate a guest session. A child under 13 may participate only while a parent, legal guardian, or other responsible adult authorized by the parent or guardian is present, operates the account and phone, controls device permissions, and manages the child's safety. A child under 13 may not create an account, independently operate the phone or a guest session, or submit personal information through the service. Participants who are 13 through 17 must have permission from a parent or legal guardian to participate, including when participating without a parent, guardian, or responsible adult physically present.

Guest play uses an anonymous identity tied to the current browser and server-side gameplay records. Clearing browser data or signing out may end access from that device, but does not necessarily delete records already held by Solve Your City.

Creating an adventure produces private group or team links. These are unlisted bearer links: anyone who receives a valid link may be able to join that session. Organizers are responsible for sharing links only with intended players.

Adventure descriptions, group sizes, prices, availability, and included access are presented before checkout and may change before an adventure is purchased. Paid adventures are one-time digital purchases processed through hosted Stripe Checkout. Solve Your City LLC does not receive or store full payment-card numbers or card security codes, but retains transaction, purchase-status, refund, dispute, and adventure-access records. We may suspend access while a payment dispute is open and revoke access after a full refund, chargeback loss, fraud, or payment reversal. A partial refund does not ordinarily revoke access.

Paid purchases are subject to the Refund Policy posted at /refund-policy. Refund requests may be submitted from the purchasing account through 30 days, exactly 720 hours, after successful payment. Verified unused adventures qualify for a full refund of the remaining amount paid. An adventure becomes used when any group or team opens the on-location opening story. A verified unused-adventure request pauses play while it is reviewed; the purchaser may cancel an eligible pending request to release that refund hold. Used adventures and missing or inconsistent activity histories are reviewed individually. After the request window ends, customers may contact support about the purchase.

If you complete an adventure while signed in, you may choose to submit a review. Submitting a review requires your consent for Solve Your City to use your first name, rating, and approved review in marketing. Reviews are moderated before publication. You may withdraw an approved review at any time; it will no longer be presented as public marketing after the next storefront update.

Solve Your City and its content, design, software, and branding are owned by or licensed to the service operator. You may use the service only for personal, lawful, noncommercial participation in an adventure. You may not copy, resell, scrape, reverse engineer, interfere with, bypass access controls for, or misuse the service except where applicable law expressly permits it.

GPS, maps, compass readings, camera tracking, Finder Mode, and network services can be delayed or inaccurate. Solve Your City is not a navigation, emergency, or safety system. To the fullest extent allowed by law, you assume the risks of outdoor and location-based play, including injury, property damage, getting lost, trespass claims, fines, or disputes caused by unsafe conduct, conditions, third parties, or inaccurate device data.

If you separately and explicitly opt in through an initially unchecked marketing control, and confirm that you are at least 18 and live in the United States, you may receive occasional Solve Your City emails about new adventures, city launches, and special offers. An offer or adventure-alert signup also joins this general marketing list and records the specific offer or adventure interest described when you sign up. Creating an account or purchasing an adventure does not subscribe you, and marketing consent is not required to browse, create an account, purchase, or play. You may unsubscribe at any time. Password resets, receipts, purchase fulfillment, and other requested service messages are transactional and do not depend on marketing consent.

Offer Terms

Solve Your City may offer discounts for a particular adventure, a launch, or another stated promotion. The offer shown when you sign up identifies the advertised discount and the adventure or purchases it covers. Signing up does not buy or reserve an adventure, and no payment is taken until you choose to check out. For an advertised adventure launch discount, we will send eligible subscribers instructions for using the stated discount when paid checkout for that adventure becomes available. Any redemption deadline, account or email requirement, use limit, or other condition will be stated with the offer or in the redemption instructions before purchase. Unless an offer expressly says otherwise, discounts have no cash value, cannot be transferred or combined with another offer, and cannot be applied to an earlier purchase. The price and discount are shown before you confirm payment.

If you opt in to the First Adventure Offer, you may receive a 25% discount for one eligible paid Solve Your City adventure. The code is tied to your confirmed account email, expires 90 days after first successful delivery, is non-cash, non-transferable, may not be combined with another offer, and is limited to one use. After a full refund, we may issue one replacement code with a new 90-day period if you remain eligible; a partial refund does not produce a replacement.

Solve Your City may also issue limited complimentary access codes for selected adventures. A valid complimentary code covers one eligible adventure for the confirmed account that redeems it, subject to the campaign schedule, adventure restrictions, account limit, and overall redemption cap shown or communicated with the offer. Complimentary codes have no cash value, are nonrefundable, may not be combined with another offer, and may be paused or revoked for fraud, abuse, resale, or other misuse. Revoking complimentary access does not create a refund or automatically restore a campaign redemption.

Solve Your City is provided as-is and as-available. Features, adventures, and availability may change or be discontinued. Accounts, content, sessions, or access may be suspended or removed when use appears unsafe, unlawful, abusive, deceptive, or harmful. Updated Terms will be posted with a new effective date. For material changes, Solve Your City may also provide a prominent website notice, email registered account holders, or require renewed acceptance before continued use, as appropriate.

Safety Agreement signatures are required for each participant in an adventure session. Adults review the agreement and type their own first and last name. A parent or legal guardian must sign for a minor, including a participant aged 13 through 17, either on a device in the group or through a private guardian link. Only the parent or legal guardian supplies an added child's name. The guardian confirms their capacity and types their own first and last name as an electronic signature. These signatures are self-attested; Solve Your City does not independently verify the signer's identity or guardian status, and no guardian account or email verification is required. Do not sign for another adult or falsely claim guardian authority.

Guardian links allow the holder to review and sign the specific requested waiver. Share a link only with the intended parent or legal guardian. Links expire seven days after issue and may be replaced or withdrawn; expiration of a link does not expire a completed signature. A completed signature may be reused by the same participant within the same adventure session without a daily renewal requirement. Players in a group or team see the shared participant names and completion status described in the Privacy Policy. Participation is subject to the applicable waiver requirements; withdrawing a participant removes their permission to play and does not delete signed evidence.